ACT IS Making News

Operations Planner

Supervisor Title: Vice President of Operations

Department: Operations

Exempt/Nonexempt: Exempt

Working Status: Fulltime

This position is responsible for planning the utilization of ACT equipment or contracted equipment to fulfill the delivery obligations of the assigned area.

Essential Duties:

  • Identifying and planning the “right load” for the “right driver”.
  • Maximize driver hours and utilization to maximize profit and earnings potential for ACT’s Company Drivers, ACT’s Contractors, and ACT.
  • Maximize on-time delivery percentage for customer satisfaction through assigning loads to drivers that are willing and able to meet appointment requirements safely and legally.
  • Prioritizing customer and driver needs in an oversold environment.
  • Assign freight in order to meet deadhead percentage goal.
  • Preplan drivers on another load assignment prior to arrival at their destination to meet “Load + 1” percentage goal.
  • Track freight pick-up and delivery in assigned area.
  • Communicate load needs to Customer Service.
  • Communicate possible service failures to Customer Service.
  • Inform Customer Service of service failures.
  • Communicate with Business Leaders to ensure drivers have all of the information needed to successfully complete load assignments safely and on-time.
  • Provide evening and weekend operations with needed information to ensure on time delivery of all freight in assigned area.
  • Recovery planning and rework of other drivers’ loads in the event of a driver coming off of a committed preplan or load assignment.

Other Duties:
Any and all other duties as requested by the Vice President of Operations.

Education Requirements:
High School graduate or equivalent
Associate or Bachelor Degree in related field preferred

Experience Requirements:
At least 2 years in a transportation work environment. Experience in both Fleet Management and Customer Management preferred.

Knowledge & Skills Needed:

  • Attention to detail
  • Proficient in the use of AS/400 computer system
  • Effective communication skills
  • Ability to think “outside” the box for creative solutions
  • Knowledge of Federal Motor Carrier Safety Regulations
  • Excellent data entry skills
  • Capable of working in fast paced environment with constant interruptions
  • Ability to scan computer screens and detect status changes
  • Ability to take proactive actions to prevent potential issues

Financial Responsibilities:
The results of an error caused by failure to follow through on any essential duties of this position could cause a financial disruption in the company and reduce profit for ACT, company drivers, and contractors.

Supervisory Responsibilities:

Working Conditions:

  • At a desk in a cubicle in the Operations area
  • Continuous computer data entry and phone work
  • Availability to work occasional weekends, evenings, and holidays.

Personal Characteristics:

  • Team oriented with the ability to work with other departments to achieve organizational goals
  • Dependable, high energy, with a positive attitude
  • Ability to prioritize and perform tasks in a timely and accurate manner
  • Strong problem solving skills, solution oriented
  • Willing to learn new methods and procedures and train other associates
  • Patient and respectful of others
  • Punctual
  • Professional and courteous
  • Desire to help others

Apply Now

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